Frequently Asked Questions

Everything you need to know about shopping for authentic Thai ingredients.

How do you ensure the freshness of your produce during shipping?

All fresh vegetables and herbs are hand-picked daily and packed in temperature-controlled, insulated packaging with gel ice packs to ensure they arrive at your doorstep in peak condition.

What is the delivery timeframe for orders within the UK?

We typically process orders within 24 hours. Standard delivery takes 2-3 working days, while our Express service offers next-day delivery for orders placed before 12:00 PM.

Do you offer international shipping for your products?

Currently, we only ship within the United Kingdom to ensure the quality and safety of our food products. We are looking into expanding our shipping zones in the future.

What should I do if an item in my order is damaged or missing?

Please contact our customer support team within 24 hours of delivery at [email protected] with your order number and photos of the damaged items so we can arrange a replacement or refund.

Are your products authentic and sourced from Thailand?

Yes, we pride ourselves on sourcing the majority of our pantry staples, sauces, and snacks directly from reputable suppliers in Thailand to provide an authentic Oriental culinary experience.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.