Returns & Exchanges

At RaanThai Oriental Supermarket, we strive to ensure your authentic ingredients arrive in perfect condition. Due to the perishable nature of food items, we offer a dedicated returns process for damaged or incorrect products reported within 24 hours of delivery.

Return Process

• 1.
  Report Issue

  Contact our customer service team within 24 hours of receiving your order, providing your order number and clear photos of the items in question.

• 2.
  Verification

  Our quality control team will review your claim to confirm if the items are eligible for a refund or replacement based on damage or quality standards.

• 3.
  Return Authorization

  If a physical return is required for non-perishable goods, we will provide a prepaid shipping label and instructions on how to package the items securely.

• 4.
  Resolution

  Once your claim is approved, we will process a full refund to your original payment method or dispatch a replacement shipment within 3-5 business days.